Frequently Asked Questions

You’ll receive a confirmation email once your item ships that includes a tracking number.

Reach out to us at orders@shopnunique.com. IF your order hasn’t shipped yet we can modify your order however you like, if we have shipped your order than we are unable to cancel or make any additional modifications. Please see the return instructions.

Visa, Mastercard, Amex, Discover, Paypal

You are welcome to use an alternate card or payment platform. We recommend contacting your bank first, if there are no issues on their end, contact us ordres@nunique.com.

If the confirmation email isn’t in your spam folder there may be an issue with fulfillment. In which case, our customer service squad will reach out to you with an inquiry. If you haven’t received any communication from us within 24 hours of your purchase, email us orders@nunique.com and we will get back to you ASAP.

You may have ordered a custom item or a Made To Order item. Made to Order items require 2 weeks for manufacturing. If you haven’t ordered a Made To Order item and your purchase hasn’t shipped reach out to us at orders@nunique.com.

We do our best to avoid canceling orders, if we canceled without your expressed direction there is an issue with fulfillment and our customer service squad will contact you directly. If you haven’t received any information about your order, please contact orders@nunique.com.

If an item is made to order that means we don’t currently have it stocked in our warehouse. Unlike a backordered item, you can order our made-to-order items right away and our manufacturing team will start working on it next day. Typically Made To Order purchases require 12-14 days to manufacture. Once it arrives at our warehouse facility we will update your tracking information.

Returns can be a real headache, so we do our best to keep the process simple. Before you ship your item, make sure you’re eligible for a refund. We have three non-negotiable requirements to receive a refund:
1. you must send your return within 30 days of receiving the item. Note, the item can be sent at the most affordable shipping class. To receive your refund the fastest, email or message us the tracking information.
2. Your item must appear unworn. Any signs or scent of wear and tear and we cannot offer a refund.
3. All tags and labels must still be attached.
If your item meets these requirements, we are happy to refund you up to 80% of your purchase. There is a 20% restocking fee on all returns.
Please send your item, invoice, and all packaging back to our warehouse:
Nunique
830 N 127th St.
Seattle, WA 98133
Contact info@shopnunqiue.com with any questions.

We do not offer free return shipping on standard returns – as we grow, we hope to offer it in the future.
Some examples of standard returns:
- Didn’t like the style or quality
- Sizing issues
- No longer need the item
Do you have any questions, reach out to us via info@shopnunique.com

Generally yes. However, each of our wigs and costumes are assembled by hand, so occasionally there may be some slight variation in color. Due to packaging and shipment, some of our wig styles may also need to be shaken out prior to wearing. For any questions or concerns about a particular style, please reach out to us at info@shopnunique.com and we will be happy to assist.

Please email us at info@shopnunique.com and provide the first and last name associated with the order and the item(s) in the order and we will look up the transaction in our system and send you another confirmation.

We do not accept order placement over the phone at this time. If you have a special order request, please note it on your order or email us at info@shopnunique.com and we will do our best to accommodate.

We can make changes or cancel and order before it has shipped from our warehouse. If you wish to change or cancel an order, please email us at info@shopnunique.com.

Yes, we can ship to P.O. Boxes via the US Postal Service.